Client Service Representative 2016 Client Care Representative Assessment Congratulations! If you are receiving this form, we’ve reviewed your application materials and found you to be an appealing candidate for this position. Please take a few minutes to fill out the below questionnaire so that we can educate you about the job, get to know you better, and understand your talents and skills more fully. Don't be intimidated if you don't have many of the skills listed. Talent and dedication matter most to us 🙂 Veterinary medicine is a fast growing industry with lots of opportunity. We applaud you for your interest. With hard work and dedication, you are likely to find plenty of opportunities for advancement. Date Name First Last PhoneEmail How did you find out about the position? Facebook Twitter Halow Tassava Website Linkedin Indeed.com NAVTA AVMA VHMA Craigslist Zip Recruiter Other If you selected other please explain:We are open Monday-Friday 8AM-11PM, Sat 9AM-6PM, and Sunday 10AM-2PM. Do you have restrictions with respect to these hours or days? Yes No If you selected yes, please explain your restrictions. It is NOT necessary to tell us what the restrictions are, only the time or day that you cannot work.Do you have any vacations or time off requests planned? If so, what are the days and times you have planned to be free? It is not necessary for you to tell us why you will be taking the time off or where you will be going.We are a medical facility that treats both healthy and unhealthy animals. Please review the following list of expectations we have for all of our employees Read and understand medical terminology Hygienically handle (with proper protective equipment) animal stool and urine sample containers that pet owners drop off to the practice. Handle phone calls from clients who wish to humanely euthanize their pet. Interact with clients who are distraught about the wellbeing of their pet. See blood, urine, feces, animals in pain, animals that are critically injured, animals that may be abused or neglected, wounds and other medical issues. Remain calm and level-headed in the face of medical emergencies. Remain empathetic and caring throughout the day. Multi-task Safely interact with our patients that are waiting for their appointment. Regularly make detailed and accurate additions to medical files and other inhouse hospital documents. Receive prescription diet and medication requests over the phone and handle each according to hospital protocols. Review medications and treatment recommendations with clients during invoicing time. Educate clients about our services and products. Market the practice over the phone to potential clients. Accurately admit and discharge patients from the practice according to hospital protocol. Sometimes stay late. Sometimes work over-time. Sometimes perform tasks outside of your direct job responsibilities. Enjoy working with animals and the people that they love. Participate in a team effort to help pets live longer, healthier, happier lives and to let clients know that we care. If you are employed with us, do you have any plans on working at a second job simultaneously? Yes No Will be attending education classes. List the most recent (within the past two years) client service/veterinary industry education that you have had.Please place a check next to any of the following that apply: I understand and can use... Quickbooks Microsoft Word Microsoft Excel Power Point Keynote Pages Facebook Google+ Twitter Pinterest Youtube Microsoft Outlook Avimark Cornerstone DVMAX Client Trax Infinity/Impromed Intravet DVM Manager I have written blog material for the web. I have edited pages and posts in a WordPress website. I have managed Facebook ads Please place a check next to all that apply: I understand how to... Electronically scan and save documents Touch type Handle cash Balance cash drawers Manage phone systems with several lines Text message Check and respond to emails Read veterinary medical terminology Manage medical files Manage administrative files Enter data into a point-of-sales software system Use an electronic appointment scheduler Safely approach and handle animals that do not know me Even if you have already supplied us with references of three people for whom you've worked, please re-attach them here. If they are included on your resume (requested in the field following this one), you may leave this field blank.FileFilePlease upload an additional copy of your resume and cover letter.FileI have experience with: Handling new client inquiries. Dealing with frustrated clients. Greeting clients and welcoming them into a business. Managing messages for leaders and other members of a business. May we contact your current employer about your performance? Yes No Is client service your career objective or do you have additional career aspirations? If so, what are they?What are the most valuable skill you’ll bring to the role of our Executive Client Service Liaison?Do you have experience working with unhappy clients? If so, how do you believe they are best handled?Have you ever been reviewed? If yes, list some of the positive things your employer cited about your performance. Tell us what they wanted you to improve upon.Do you believe you are good sales person? If so, why do you believe you are successful?Do you have pets? If so, when were they last to the veterinarian?If you answered yes to the above question, what are the services that your pet received when it went to the veterinarian and why were they necessary?Have you ever worked in a very positive work environment? If so, how did you contribute to the work place’s positivism?